Delivery & Returns
Herbert Sports will despatch your order within one or two working days of it being placed, subject to stock levels. Please note that Special Delivery items are also subject to a one or two day order processing time. The standard delivery option normally takes 3-7 working days (Mon - Fri). If you live in a far away location in the UK please allow an extra couple of days for delivery. We use Royal Mail and Parcel Force for our UK deliveries. If there is going to be a delay or the item you have ordered is unavailable for any reason we will let you know. All quoted delivery times are based on standard working days i.e. Mon - Fri (excluding public holidays etc). Orders sent by Special Delivery service or recorded delivery will require a signature on receipt. Please ensure that someone is present at the delivery address to sign for the order. Herbert Sports cannot accept responsibility for non-delivery of items when a signed for service is not used or for late delivery due to postal strikes or other factors beyond their control.
Herbert Sports reserves the right to amend the delivery option on orders where an incorrect delivery option has been selected without notice but in all cases you will be informed of amendments by email.
For delivery enquiries please e-mail firstname.lastname@example.org or call 01342 810095 Monday to Friday 9.00am to 5.30pm
Delivery costs for UK
Details of delivery costs for the 3-7 day service are given next to each product on our site. In most cases 3-7 day delivery is FREE within the UK.
Next working day (24 hour) delivery up to 30kgs = £7.95 using the Royal Mail Special Delivery Next Day service where guaranteed delivery time is 1pm next working day with the following exceptions:
Mainland (Delivery by 5.30pm next working day)
AB30-56 Aberdeen, IV21-28, 40, 52, 54 Inverness, KW1-14 Orkney, PA28-38 Argyll, PH15, 17-26 Perthshire, PH31-40 Perthshire, PH49 Ballachulish, PH50 Kinlochleven,
Islands (Delivery by 5.30pm next working day)
HS1 Stornoway (Lewis), HS3 Harris, HS4 Scalpay, HS5 Leverburgh, HS6 N Uist, HS7 Benbecula, HS8 S Uist, S9 Castlebay (Barra), IV41-51, 55-56 Skye, KA27 Arran, KA28 Cumbrae, PA41 Gigha, PA42-49 Islay, PA60 Jura, PA77 Tiree, KW15 Kirkwall Town, KW16 Stromness Town only, GY9 Alderney (Channel Islands), ZE1 Lerwick (Shetlands), HS3 Harris
Delivery within two working days by 5.30pm to the following islands:
GY1 Herm only (Channel Islands), GY9 Sark (Channel Islands)
HS2 Lewis, PA61 Colonsay, PA62-75 Mull, PA78 Coll, ZE2-3 Shetlands
Delivery within three working days by 5.30pm to the following islands:
KW16-17 Orkney, PH30 Corrour, PH41 Mallaig, PH42 Eigg & Kuck, PH43-44 Rhum & Canna
Please phone (01342 810095) or email us email@example.com for the next day delivery charges on heavy items or where the delivery charge is unclear.
The charge for international deliveries depends on the country of destination. Please email us with your address and we will let you know the cost and delivery times. We have two flat rate shipping options available: Royal Mail Air Mail which is a standard shipping option but without tracking; and Royal Mail International Signed For which is a secure delivery option with electronic tracking throughout the delivery and compensation available for loss or damage.
Order Cancellation and Returns
You have the right to cancel your order at any time within 7 days of placing it. If the goods have already been despatched they must be returned to us with their packaging and in their original condition within 30 days for refund of the purchase price excluding any delivery charge.
If you are not completely satisfied with your purchase it can be returned within 30 days of purchase for exchange with an alternative item or for a refund of the purchase price. All purchases are covered by a 30 day exchange or refund guarantee. Your statutory rights are unaffected. To return an item please send it to the address below enclosing a note giving your order ID (printed on the packing note), listing the items you wish to return, and let us know if you would like an exchange or refund. You can return your order, to the address below, within 30 days of the date on your invoice. Returns older than 30 days will not be accepted, unless agreed by Herbert Sports in advance. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery.
Products must be returned in their original condition including tags & packaging. If goods are not returned in the condition in which you received them we reserve the right to refuse such returns.
Upon receipt of the returned goods we will refund you any money you have paid us for the product(s) being returned, or exchange for an alternative item if required. Any original delivery costs are non-refundable under normal circumstances. The return postage cost of the goods is at your own expense unless agreed in advance by Herbert Sports.
Please send returns to:
HERBERT SPORTS ONLINE
UNIT B1 HORSTED KEYNES INDUSTRIAL PARK
WEST SUSSEX RH17 7BA.
For return enquiries please e-mail firstname.lastname@example.org or call 01342 810095
In the event that an item purchased from Herbert Sports is faulty please either phone 01342 810095 or email us email@example.com for further instructions.